Privacy Policy

Last updated: April 8, 2026

1. Information We Collect

When you use Rent-RV.co ("RentRV", "we", "us"), we may collect the following types of information:

  • Account information: name, email address, phone number, and profile photo when you sign in via Google or email/phone verification.
  • Booking information: rental dates, RV selection, add-ons, pricing, and booking history.
  • Payment information: payment details are processed by third-party payment providers (e.g., Stripe). We do not store your full credit card number.
  • Driver information: driver's license number, state, and expiration date when required for RV rental verification.
  • Usage data: pages visited, browser type, device information, and IP address collected automatically through server logs and analytics.

2. How We Use Your Information

We use collected information to:

  • Create and manage your account
  • Process and manage RV bookings
  • Send booking confirmations and updates via email or SMS
  • Send one-time verification codes via SMS or email for account authentication
  • Provide customer support
  • Improve our services and user experience
  • Comply with legal obligations

3. SMS Communications

When you choose to verify your account via phone number, you consent to receive SMS messages from RentRV containing:

  • One-time verification codes for account sign-in
  • Booking status notifications (confirmation, pick-up reminders, drop-off reminders)

We will never send marketing or promotional messages via SMS. Message frequency varies based on your activity. Standard message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at info@rent-rv.co.

For full details, see our SMS Consent & Opt-In page.

4. Information Sharing

We do not sell your personal information. We may share your information with:

  • RV rental operators: to fulfill your booking (name, contact details, rental dates).
  • Service providers: third-party services that help us operate, including:
    • Twilio (SMS delivery)
    • Resend (email delivery)
    • Stripe (payment processing)
    • Google (authentication)
    • Vercel (hosting)
    • Neon (database)
    • Microsoft Clarity (session replay & behavioral analytics)
  • Legal requirements: when required by law, court order, or governmental authority.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (TLS/SSL), secure authentication with JWT tokens, and restricted access to personal data. However, no method of electronic transmission or storage is 100% secure.

6. Cookies & Analytics

We use essential cookies to maintain your session and authentication state. We use Google Tag Manager for analytics to understand how visitors use our website. We do not use third-party advertising cookies.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products and services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products and services and online activity. Additionally, we use this information for site optimization, fraud and security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your account and associated data
  • Withdraw consent for data processing
  • Opt out of SMS communications by replying STOP

To exercise these rights, contact us at info@rent-rv.co.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Booking records are retained for a minimum of 3 years for legal and tax compliance purposes. You may request deletion of your account at any time.

9. Children's Privacy

RentRV is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. Your continued use of RentRV after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, contact us at: